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Shipping & Policy

Shipping & Policy

We offer a 10-day return policy. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 15% restocking fee. Please send an email with your order details/reason for return to sales@builtdrones.com

The returned merchandise must be in its original condition and accompanied by a copy of the original receipt included in your order, as well as the RMA number; otherwise the return will not be honored.

Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.

  • Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 2 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery contact Customer Support immediately at 904-201-1058.

  • Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping cost incurred by BuiltDrones.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price(s) minus the shipping cost of shipping the package to you.

  • Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.

  • Pre-orders: Will be charged in full at the time of the order, if a cancellation is needed at anytime we can process the refund right away.

REFUSAL OF DELIVERY

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by BuiltDrones.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.

INCORRECT SHIPPING ADDRESS PROVIDED 

Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Shipping times do not include the day the order ships. This does not apply to delays caused by acts beyond BuiltDrones.com's control, such as acts Meteor Strikes, Zombie Invasion, etc. BuiltDrones.com reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. BuiltDrones.com reserves the right to disqualify any order found to be disrupting the operation of the offer or website.

ADULT SIGNATURE UPON DELIVERY

Any/all orders that are over the value of $500 dollars will automatically include an adult signature required upon delivery. If you have an order that is under $500 dollars and wish to have adult signature requirements applied you must request, and an additional $5 will be added to your order. If you do have an order over the value of $500 and you wish to not have the signature option applied you must submit a written consent via email to (sales@builtdrones.com) explaining that you understand that Built Drones will no longer be liable for loss/theft or any other possible incident that may occur during, after or upon delivery.

INCIDENTS DURING SHIPPING/TRANSIT 

Once the package has left the Built Drones warehouse and is in the hands of the shipping carrier, Built Drones will no longer be held liable for any incident that may occur during transit.

DISCOUNTS

Built Drones offers reduced prices in specific scenarios whose applicability is deemed and is solely dictated by Built Drones. If or when any price is reduced the responsibility of any product or content containing any of the following, but is not limited to: malfunction, glitch, DOA "dead on arrival", missing components/parts, etc... no longer is the responsibility of Built Drones nor are liable.

The Built Drones "Discount Policy" does not pertain to sales publically posted on BuiltDrones.com, coupons codes, or email sales.

SPECIAL ORDERS

Our goal is to ensure your complete satisfaction!

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Built Drones within 10 days of purchase date subject to the Built Drones "shipping & policy" page. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Shipping of large orders such as the M600, M200, M100, Inspire series, etc. may cost more depending on location. Standard ground will be picked by default please call and we can invoice the difference. There are no refunds for "Special Orders". "Special Orders" are dictated by Built Drones. Furthermore, there are ABSOLUTELY no RETURNS or EXCHANGES on ANY Ready to fly copters, or custom build packages. This includes and is not limited to the Phantom product line. Inspire product line, S900 Production/RTF/ARTF packs, S900 Production/RTF/ARTF packs, and S1000 Production/RTF/ARTF packs. There are ABSOLUTELY no RETURNS or EXCHANGES on any copter that arrives put together and or is almost ready to fly. A lot of products are built to order and simply cannot be returned due to purchasers change in decision. Orders will be processed and fulfilled as soon as possible once payment has been sent to Built Drones. There are no cancellations or refunds on any copter/drone/multi-rotor orders.

PRIVACY & SECURITY

BuiltDrones.com takes precautions to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs)encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.

Links:  This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by BuiltDrones.com.

CHANGES TO POLICY

We reserve the right to change this privacy policy, and any of our policies or procedures including the treatment of information collected through the site, without prior notice. Any changes to our privacy policy and any of our policies or procedures will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our policy(s).

For further assistance you can reach us at 904-201-1058 or fill-out the following contact form and we will have one of our Techs contact you as soon as possible.

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3227 Atlantic Blvd Jacksonville, FL 32207 Copyright 2017 Built Drones. All Rights Reserved.
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Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors.